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SOUTHEAST Session:

Speaker at SOUTHEAST: Rebecca Battle, Director, South Carolina Department of Employment and Workforce

Speaker at SOUTHEAST: Robin Blackburn, Technical Wage Recruiter /Technical Scholar Recruiter, Michelin North America, Inc

Speaker at SOUTHEAST: Taylor Powell, Chief Operating Officer, Industrial Motor Service inc.

Speaker at SOUTHEAST: Sherry Bolds, Plant Controller, Dimontonate USA

Speaker at SOUTHEAST: Anton Thomas, Director, Michelin North America, Inc

Speaker at SOUTHEAST: Andy Henderson, President & Chief Executive Officer, Hendtech LLC

SOUTHEAST Session: Sponsored by: UiPath Moderated by: Paul Boris

Speaker at SOUTHEAST: Chris Pickett, Chris Pickett, MASS Group, Inc.

SOUTHEAST Session: Manufacturing faces an unprecedented workforce transition as the “silver tsunami” of retiring Baby Boomers and Gen X workers accelerates. Decades of institutional knowledge are leaving with them, forcing companies to scramble for ways to preserve expertise while managing increasingly complex operations. Many facilities now schedule critical work around the availability of a single seasoned technician, while others bring retirees back at premium wages just to keep production running. At the same time, new hires arrive with expectations shaped by consumer technology—anticipating smartphone-level intuitiveness—yet encounter manufacturing systems that feel stuck in the 1990s.   This presentation will share field-tested insights on how modern manufacturing systems must be transparent, modular, and designed to evolve with their users. It will also explore how manufacturers can fundamentally rethink “experience” for a new era—moving from legacy tools to adaptive, intelligent platforms that empower rather than frustrate.   Attendees will see a detailed case study of 3D Glass Solutions, Inc., where strategic MES implementation boosted yield, reduced downtime, and created systems that engaged the workforce instead of alienating it. The conversation will break down the real-world challenges, adoption strategies, and critical success factors that make the difference between results and setbacks.   The session concludes with a first look at Project Phoenix, MASS Group’s next-generation platform built for the realities of today’s manufacturing floor—without the complexity of yesterday’s enterprise software.