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Manufacturing’s Next Shift: Rethinking Experience in the Age of Workforce Transition

SOUTHEAST Session: Manufacturing faces an unprecedented workforce transition as the “silver tsunami” of retiring Baby Boomers and Gen X workers accelerates. Decades of institutional knowledge are leaving with them, forcing companies to scramble for ways to preserve expertise while managing increasingly complex operations. Many facilities now schedule critical work around the availability of a single seasoned technician, while others bring retirees back at premium wages just to keep production running. At the same time, new hires arrive with expectations shaped by consumer technology—anticipating smartphone-level intuitiveness—yet encounter manufacturing systems that feel stuck in the 1990s. This presentation will share field-tested insights on how modern manufacturing systems must be transparent, modular, and designed to evolve with their users. It will also explore how manufacturers can fundamentally rethink “experience” for a new era—moving from legacy tools to adaptive, intelligent platforms that empower rather than frustrate. Attendees will see a detailed case study of 3D Glass Solutions, Inc., where strategic MES implementation boosted yield, reduced downtime, and created systems that engaged the workforce instead of alienating it. The conversation will break down the real-world challenges, adoption strategies, and critical success factors that make the difference between results and setbacks. The session concludes with a first look at Project Phoenix, MASS Group’s next-generation platform built for the realities of today’s manufacturing floor—without the complexity of yesterday’s enterprise software.

Bridging America’s Skills Gap

SOUTHEAST Session: America is facing a challenge that threatens our economic future: a widening skills gap between the jobs available in industry and the preparation of our workforce. In this engaging talk, this Presentation will explore why this gap exists—and how we can close it. Drawing from years of experience and insights the presenter will highlights the historical shifts that shaped America’s workforce, the rapid pace of technological change, and the mismatch between traditional education pathways and modern industry needs. The talk will emphasize that this is not just a labor issue, it’s an innovation issue, a productivity issue, and ultimately, a national competitiveness issue. With a practical, solutions-driven approach, Mark Goodman outlines strategies for building stronger partnerships between educators, employers, and policymakers. He shares success stories from companies and training programs that have embraced hands-on learning, technical certifications, and competency-based education to develop a highly skilled workforce.

Will Healy III

Speaker at SOUTHEAST: Will Healy III, Global Industry Manager - Fabricated Metals, Teradyne Robots / UR

Mark Goodman

Speaker at SOUTHEAST: Mark Goodman, Director of North American Commercial Sales, Amatrol

Taylor Powell

Speaker at SOUTHEAST: Taylor Powell, Chief Operating Officer, Industrial Motor Service inc.

Robin Blackburn

Speaker at SOUTHEAST: Robin Blackburn, Technical Wage Recruiter /Technical Scholar Recruiter, Michelin North America, Inc

Sherry Bolds

Speaker at SOUTHEAST: Sherry Bolds, Plant Controller, Dimontonate USA

Chris Pickett

Speaker at SOUTHEAST: Chris Pickett, Chris Pickett, MASS Group, Inc.